Michael MacDonald

Microsoft Dynamics Specialist

416.841.1609 | mike@slyte.ca


Microsoft Dynamics specialist seeking an opportunity to maximize my 14+ years of IT and customer service experience.


  • Microsoft Dynamics CRM
  • SQL Server Report Services
  • Microsoft SQL Server
  • Web Technologies
  • Business Analysis
  • Business intelligence
  • Openly expresses ideas
  • Provides feedback
  • Client focused
  • Motivates Others
  • Detail oriented

Work Experience

Microsoft Dynamics CRM - Administrator
Toronto Region Board of Trade
01/2014 - Present
  • Coach users on best practices and promote data policies
  • Coordinate tasks alongside stakeholders, to meet deadlines and manage milestones
  • Takes charge of developing strategies, focusing around business problems
  • Lead internal working groups for two Microsoft Dynamics system upgrades
  • Technical lead on multiple projects, affecting: website, CRM
  • Manages vendor relationships and act as liaison between the organization and vendors
  • Designs business intelligence dashboards for departmental stakeholders

    Recognized for employee of the quarter multiple times, for my contributions and support to various marketing and client focused projects.

IT Support Analyst
Salentica Inc.
04/2012 - 01/2014
  • Planned and arranged CRM solution upgrades with stakeholders
  • Coach users on best practices and custom functionality
  • Compiled and organized multiple knowledge base articles
  • Identified problems and coordinated well-contructed solutions
  • Advised clients on product enhancements and system upgrades
  • Trained colleagues and clients on product features


Advanced Diploma
Computer Systems Technology, Systems Analyst
Sheridan College, Oakville, ON
  • Courses included: Project Management, Business Intelligence and various programming classes


  • Microsoft Dynamics CRM 2011 - Customizations and Configuration (E243-2504)
  • MB2-716 - Microsoft Dynamics 365 - Customization and Configuration
  • MB2-715 - Microsoft Dynamics 365 - Customer Engagement Online Deployment
  • 70-778 - Microsoft - Analyzing and Visualizing Data with Microsoft Power Bi