Michael MacDonald

Microsoft Dynamics Specialist

416.841.1609 | mike@slyte.ca
https://www.linkedin.com/in/michael-macdonald1/

Objective

Microsoft Dynamics specialist seeking an opportunity to maximize my 14+ years of customer service experience.

Highlights

  • Microsoft Dynamics CRM
  • SQL Server Report Services
  • Microsoft SQL Server
  • Web Technologies
  • Openly expresses ideas
  • Provides feedback
  • Client focused
  • Motivates Others
  • Detail oriented

Work Experience

Microsoft Dynamics CRM - Administrator
Toronto Region Board of Trade
01/2014 - Present
  • Coach users on best practices and promote data policies
  • Coordinate tasks alongside stakeholders, to meet deadlines and manage milestones
  • Takes charge of developing strategies, focusing around business problems
  • Lead internal working groups for two Microsoft Dynamics system upgrades
  • Technical lead on multiple projects, affecting: website, CRM
  • Manages vendor relationships and act as liaison between the organization and vendors
Recognition

    Recognized for employee of the quarter multiple times, for my contributions and support to various marketing and client focused projects.

IT Support Analyst
Salentica Inc.
04/2012 - 01/2014
  • Planned and arranged CRM solution upgrades with stakeholders
  • Coach users on best practices and custom functionality
  • Compiled and organized multiple knowledge base articles
  • Identified problems and coordinated well-contructed solutions
  • Advised clients on product enhancements and system upgrades
  • Trained colleagues and clients on product features

Education

Advanced Diploma
Computer Systems Technology, Systems Analyst
Sheridan College, Oakville, ON
  • Advanced programming courses include: Java, XML, C#, ASP.NET HTML, CSS, JavaScript, SQL

Certifications

Completed

Microsoft Dynamics CRM 2011 - Customizations and Configuration (E243-2504)

In-progress

MB2-715 - Microsoft Dynamics 365 - Customer Engagement Online Deployment

MB2-716 - Microsoft Dynamics 365 - Customization and Configuration